Refund policy
BVF AUTHENTICITY & ACCURACY GUARANTEE If we say it, we stand behind it.
At BVF Jewelry, we believe luxury is built on trust. Every piece we sell is represented honestly, and we stand behind the specifications, materials, craftsmanship, and details stated on your product page, invoice, or custom agreement.
OUR MONEY-BACK GUARANTEE
If your BVF piece materially fails to match the specifications we stated or the specifications agreed upon with you at the time of purchase, we will make it right—or give you your money back.
This includes material discrepancies such as:
- The stated metal type or karat being materially different from what was purchased.
- The stated gemstone or diamond specifications being materially different from what was agreed upon.
- A custom piece being materially different from the approved design or specifications.
- A product being represented as containing a specific feature or component that it does not contain.
HOW TO MAKE A CLAIM
If you believe your piece does not match what was promised, contact BVF Jewelry within 7 days of delivery with your order information and clear photographs of the piece. We will review the concern and, when appropriate, arrange an independent verification or inspection.
If BVF confirms that the piece materially does not match the specifications represented at the time of purchase, you may choose:
- A correction or replacement at no additional cost, or
- A full refund of the purchase price.
OUR COMMITMENT
We don't expect you to purchase based on promises alone. We expect our jewelry to speak for itself.
Your purchase should arrive exactly as represented. If we make a material mistake in how your piece was represented, BVF stands behind it.
Your trust is part of the product.
IMPORTANT CONDITIONS
This guarantee applies to discrepancies in the product's stated or agreed specifications. It does not cover normal wear, accidental damage, improper care, modifications made after delivery, loss or theft, or changes in personal preference.
Custom and personalized pieces are generally final sale, except where they fail to conform to the specifications or approved design agreed upon with the client.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at damediamonds718@gmail.com. Please note that returns will need to be sent back first .